At Syloni Health, your satisfaction is our priority. We stand behind every electrolyte hydration product we sell — and if something isn't right, we're here to make it right. This page explains our refund and exchange policy for purchases made on syloni.com and our Amazon storefront.
Our Return & Exchange Policy
We want you to love every sip of Syloni. If you're not satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of delivery — for both defective and non-defective products. Our policy applies to orders placed directly through the Syloni official website or our verified Amazon storefront.
- ✅ Returns accepted for both defective and non-defective products
- ✅ Exchanges accepted for all eligible orders
- ✅ New and slightly used products accepted
- ✅ 30-day return & exchange window from delivery date
- ✅ Free prepaid return label included in the package
- ✅ No restocking fees
- ✅ Applies to US orders
- ❌ We are unable to process returns or exchanges for products purchased from unauthorized third-party sellers
How to Return or Exchange
Returning or exchanging a Syloni product is simple. A prepaid return label is included in your package — no need to print anything.
Step 1: Contact Our Support Team
- Visit our Contact Us page
- Email us at support@syloni.com
- Live chat with us (available Monday – Friday, 9am–9pm EST)
Step 2: Provide Your Order Details
To process your return or exchange quickly, please have the following ready:
- Order number
- Purchase location (syloni.com or Amazon)
- Product name and flavor
- Lot code (found on the packaging)
- Reason for return or exchange
Step 3: Ship It Back
Use the prepaid return label included in your package to mail the item back to us. Once we receive and verify your return, we'll process your refund or send your replacement.
Refund Policy
Approved refunds are issued to your original payment method with no restocking fees.
- Return requests must be submitted within 30 days of your delivery date
- Both new and slightly used products are eligible for return
- Approved refunds are processed within 7 business days back to your original payment method
- For damaged or defective items, please include photos when contacting us
For questions about a specific order, please contact support@syloni.com with your order number and details.
Frequently Asked Questions
Can I return a product I've already opened or used?
Yes — we accept returns for both new and slightly used products within 30 days of delivery. No restocking fees apply.
How do I return my order?
A prepaid return label is included in your package at no cost to you. Simply pack the item, attach the label, and drop it off at your nearest mail carrier.
How long does a refund take to process?
Once your return is received and approved, please allow 7 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or card issuer.
Are there any restocking fees?
No — there are absolutely no restocking fees for any return or exchange.
What if I bought Syloni from a third-party retailer?
Our refund and exchange policy applies only to purchases made through syloni.com or our official Amazon storefront. For purchases from other retailers, please contact that retailer directly. To ensure you're getting the authentic product, always buy from our official website.
Shop with Confidence
Every Syloni electrolyte product is backed by our satisfaction guarantee. Whether you're fueling a workout, recovering after a long day, or staying hydrated on the go — we've got you covered.
Contact Our Support Team
Our US-based customer support team is ready to help with any refund, exchange, or product question.
📧 Email: support@syloni.com
🌐 Website: www.syloni.com
💬 Live Chat: Monday – Friday, 9:00 AM – 9:00 PM EST
🕐 Email Support Hours: Monday – Friday, 8:00 AM – 6:00 PM EST