At Syloni Health, your satisfaction is our priority. We stand behind every electrolyte hydration product we sell — and if something isn't right, we're here to make it right. This page explains our refund and exchange policy for purchases made on syloni.com and our Amazon storefront.
Our Return & Exchange Policy
We want you to love every sip of Syloni. If you're not satisfied with your purchase, we offer hassle-free flavor exchanges and support for damaged or defective products. Our policy applies to orders placed directly through the Syloni official website or our verified Amazon storefront.
- ✅ Flavor exchanges available for unopened and opened products
- ✅ Replacements for damaged or defective items
- ✅ Applies to US and Canada orders
- ❌ We are unable to process returns or exchanges for products purchased from unauthorized third-party sellers
How to Request a Flavor Exchange
Not loving the flavor you ordered? No problem — we'll swap it out for you. Here's how to get started:
Step 1: Contact Our Support Team
- Visit our Contact Us page
- Email us at support@syloni.com
- Live chat with us (available Monday – Friday, 9am–9pm EST)
Step 2: Provide Your Order Details
To process your exchange quickly, please have the following ready:
- Order number
- Purchase location (syloni.com or Amazon)
- Product name and flavor
- Lot code (found on the packaging)
- Reason for exchange
Step 3: We'll Take Care of the Rest
Once we verify your request, our team will arrange your replacement and confirm the details via email. Most exchanges are processed within 1–3 business days.
Refund Policy
If you received a damaged, defective, or incorrect product, you may be eligible for a full refund or replacement at no additional cost. Refund eligibility is assessed on a case-by-case basis by our support team.
- Refund requests must be submitted within 30 days of your delivery date
- Please include photos of the damaged or incorrect item when contacting us
- Approved refunds are typically processed within 5–10 business days back to your original payment method
For questions about a specific order, please contact support@syloni.com with your order number and details.
Frequently Asked Questions
Can I exchange an opened product?
Yes — we understand you need to try a product before knowing if you like it. We accept exchange requests for both opened and unopened Syloni products purchased from our official channels.
How long does a refund take to process?
Once your refund is approved, please allow 5–10 business days for the amount to appear on your original payment method. Processing times may vary depending on your bank or card issuer.
Do I need to return the product to get an exchange?
In most cases, you do not need to ship the product back. Our team will guide you through the process when you contact us — we keep it simple so you're not stuck paying for return shipping.
What if I bought Syloni from a third-party retailer?
Our refund and exchange policy applies only to purchases made through syloni.com or our official Amazon storefront. For purchases from other retailers, please contact that retailer directly. To ensure you're getting the authentic product, always buy from our official website.
Shop with Confidence
Every Syloni electrolyte product is backed by our satisfaction guarantee. Whether you're fueling a workout, recovering after a long day, or staying hydrated on the go — we've got you covered.
Contact Our Support Team
Our US-based customer support team is ready to help with any refund, exchange, or product question.
📧 Email: support@syloni.com
🌐 Website: www.syloni.com
💬 Live Chat: Monday – Friday, 9:00 AM – 9:00 PM EST
🕐 Email Support Hours: Monday – Friday, 8:00 AM – 6:00 PM EST