Privacy Policy

At Syloni Health, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit syloni.com or make a purchase from our online store. By using our website, you agree to the practices described in this policy.

Effective Date: April 22, 2026 | Last Updated: May 2026

1. Information We Collect

When you browse or shop on syloni.com, we may collect the following types of information:

Personal Information: Name, email address, shipping address, phone number
Order Information: Products purchased, payment details, transaction history
Device & Technical Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent on site, clicks, and interactions
Cookies & Tracking Data: Session data, preferences, and analytics identifiers

2. How We Use Your Information

We use the information we collect to provide you with a safe, personalized, and efficient shopping experience. Specifically, we use your data to:

Process and fulfill your orders, including shipping and delivery
Send order confirmations, shipping updates, and customer support communications
Improve our website, product offerings, and overall customer experience
Send promotional emails and offers (you can opt out at any time)
Detect and prevent fraud, unauthorized access, and security threats
Comply with applicable legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who help us operate our business, including:

Payment processors (e.g., Shopify Payments, Stripe) to securely handle transactions
Shipping and logistics partners to fulfill and deliver your orders
Analytics providers (e.g., Google Analytics) to understand site performance
Email marketing platforms to send communications you've opted into

All third-party partners are required to handle your data in accordance with applicable privacy laws.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies help us understand how customers interact with syloni.com so we can continuously improve.

Types of Cookies We Use

Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions)
Analytics Cookies: Help us understand visitor behavior and site performance
Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness

You can disable or manage cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

5. Your Privacy Rights

Depending on your location (including customers in the United States and Canada), you may have the following rights regarding your personal data:

✅ Access or request a copy of your personal data
✅ Request correction of inaccurate information
✅ Request deletion of your personal data
✅ Opt out of marketing communications at any time
✅ Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@syloni.com.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. While we take every reasonable precaution, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites, including our Amazon storefront and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Syloni's website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed.

Frequently Asked Questions

Does Syloni sell my personal information?

No. Syloni Health does not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

How can I unsubscribe from marketing emails?

You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at support@syloni.com.

Is my payment information stored on syloni.com?

No. Payment information is processed securely through our payment providers (such as Shopify Payments) and is not stored directly on our servers. All transactions are encrypted and handled in compliance with PCI-DSS standards.

What data rights do I have as a US or Canadian customer?

Customers in the United States and Canada have the right to access, correct, or request deletion of their personal data. Please contact our support team to submit a data request.